Internship at zChocolat.com in France
Internship at zChocolat.com in France
Greetings,
We are recruiting an intern for zChocolat customer service, located in Forcalquier, in the Alpes-de-Haute-Provence.
zChocolat.com is an evolving online business in the luxury gift market. 80% of our revenue comes from export.
We are currently looking for an intern to begin in September 2025 and work for a minimum duration of 7/8 months The job will consist of:
- corresponding with zChocolat clients via email and phone
- taking orders over the phone
- dealing with complaints, the DHL online delivery tracking, customs problems etc
- respond to comments left by clients online (Facebook, Trustpilot…)
- post on Instagram and Facebook
-update client information on the site where necessary Required skills:
-Respect the Z values : the client must be 100% satisfied. Adaptability, implication, reactivity, stress management.
-An appreciation of group work, knowing how to manage stress and urgency during peak season.
-Understanding of online tools and the internet -languages spoken: French (beginners accepted), Spanish would be a plus
Customer service at Z receives few genuine contentious complaints but for each a number of emails or calls are required to guide the client through the specifics of their order and their delivery tracking. 90% of genuine disputes are linked to the delivery and customs. Therefore we are in contact with DHL customer service.
We offer 673€ per month.
If your students are interested, please send their resume and cover letter to:
laurence.chassany@zchocolat.com <mailto:laurence.chassany@zchocolat.com>
Customer Service Manager
Warmest regards,