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FAQ #JLUoffline

FAQ #JLUoffline:

Applications from prospective students

Are applications currently possible for a course of study starting in the summer semester 2020?

Yes. For users of the uni-assist application portals and the ANTON application portal of the Foundation for University Admissions, the procedure is unchanged until further notice. An application via uni-assist concerns applications from international students for the first semester in all courses of study (exception: applicants from EU countries for medicine and dentistry). An application via the application portal ANTON concerns applications from Germans and persons of equivalent status for the first semester in medicine and dentistry. For applications on the local JLU application portals, you will find further information here.

Admissions for for medical studies
From the summer semester 2020, there will be changed admission procedures for the courses in medicine, dentistry and veterinary medicine, in which the test for medical courses of study (TMS) will play a major role as a criterion. This test must be taken before applying. Registration for the test was possible until 15 January 2020. This also applies to applications for the veterinary medicine course in the winter semester 2020/21. Further information at www.tmsinfo.org.

Attendance at lectures

Do lectures take place?

Teachings at JLU will continue. If you have any questions, please first contact your lecturer or the responsible Dean's Office. For all general questions (e.g. on examination-relevant deadlines), please contact the Department of Studies and Teaching at vpl@giessen.university.

Certificate issue 

What should I do if I cannot present my Bachelor's certificate in time?

JLU will ensure that its students do not suffer any disadvantages- for instance because of missed deadlines- due to the current situation. Master students will not have any problems if they cannot present their Bachelor's certificate in time. If you have individual problems, please contact the Department of Studies and Teaching at vpl@giessen.university.

Please note the Open letter published by JLU.

Computer usage

Can I currently use my device (notebook/tablet etc.)?
According to current knowledge, employees' Windows-based devices can be infected by the malware. All other devices are therefore not affected.

According to our current knowledge, we assume that students are not affected by the suspected cyber attack because their private devices are connected to a different network than the devices of JLU employees. Of course, JLU cannot make any statements as to whether individual private devices are infected with malware or not. Therefore, we generally recommend regular anti-virus scans. According to our information, current antivirus programs should now detect the new malware variant. However, we would like to point out that the Sophos software providet to students by the HRZ can no longer be updated via the JLU servers and is no longer available. The Sophos software should be uninstalled and replaced by a free alternative such as Windows Defender (included with Windows 7/10) or Sophos Home (https://home.sophos.com).

The USB flash drives with the anti-virus software have been distributed to the individual professors, institutes and departments via the faculties and centres. The computers that remain inconspicuous during the first scan wave will receive a green sticker and are thus ready for the second scan wave, which has begun on Wednesday, 18 December 2019.
All Windows-based stationary devices (desktop PC/Mac) must be scanned before they may be used offline. Hard drives with data backups of these Windows-based devices should be scanned accordingly. The same applies to Windows-based operating systems on Macintosh devices. Even after the scanning procedure is completed, these devices may not yet be connected to the data network. Reconnecting the devices to the data network works in two steps (see next question: "May I connect my scanned device to the cable-based network?"). It is absolutely necessary that the scanning procedure for all be controlled centrally. If you want to transfer data from your stationary devices provided by JLU to a Windows-based device (computer, notebook) at home, please make sure that your device is equipped with a current virus scanner.

If you have transferred data from your work computer to a private Windows-based device at home, you should also have this device checked with an up-to-date virus scanner for security reasons.

 
May I connect my scanned device to the cable-based network?
The connection to the JLU network and the internet takes place in two steps:
1. Connection to the JLU data network: All devices were checked (anti-virus scan) and equipped with a central virus scan software. Additionally, the connection to the Windows Server Update Services (WSUS) was checked. Devices with older operating systems that are no longer supplied with updates are not allowed to be connected to the data network. A connection to the JLU data network for the examined (sub-)area can only take place when it is secured that all devices of an institution are checked and configured accordingly, the documentation is written down accordingly in the check book, and the check books are given to the IT service centre. The users can access the internal services (e.g. e-mail). However, there is no internet connection yet!
2. Connection to the internet: The connection to the internet takes place after the check and observation by the IT service centre. Should the tests run normally, the IT service centre will make the internet access available. The users will then have access to the internet services.
Am I allowed to connect my stationary device (desktop PC/Mac) to the wireless network(WLAN/eduroam)?
No. JLU's wireless network is not designed to accommodate the large number of stationary PCs/Macs in use. If these were connected to WLAN, everyone using mobile devices would suffer as a consequence. Therefore, use of JLU’s wireless network is only allowed for mobile devices used exclusively for work and provided by JLU, and – in exceptional cases - for private mobile devices (see below).
Am I allowed to connect my mobile device provided by JLU for work purposes to the wireless network (WLAN/eduroam)?
Mobile Windows-based devices used for work purposes may only be connected to WLAN if they meet all requirements for connection to the cable-based network (see above), i.e. they must have undergone the JLU-wide virus scans, they must be provided with Windows updates via JLU-WSUS, and Sophos Central must be installed. Devices running the operating system Windows 7 or older Windows operating systems must not be connected to the network.
Mobile devices used for work purposes whose operating system is not Windows.based (for example, smartphones and tablets using IOS or Android, Linux or MacOS) must have an up-to-date operating system and be provided with the latest updates. Up-to-date anti-virus software is recommended.

May I, as a staff member, connect my private mobile device with the wireless network (WLAN/eduroam)?
Staff members may connect private smartphones and tablets (IOS/Android) as well as mobile Linux and MacOS devices to the wireless network if this is necessary for them to do their job and if they cannot alternatively use a business smartphone / mobile device issued by JLU. The standard requirements apply: The mobile devices must have an up-to-date operating and be supplied with current updates; up-to-date anti-virus software is recommended.
Private Windows-based mobile devices must run an up-to-date operating system that is provided with regular updates directly by Microsoft (not via JLU-WSUS). You must also have up-to-date anti-virus protection (for example, WindowsDefender, Sophos Home) must be present. If a private Windows-based device has been connected to the JLU network in the past, it is highly recommended to scan the device in question with an up-to-date desinfect-USB flash drive.

May I use the Internet on my (mobile or stationary) device via cable as well as via WLAN?

No. For security reasons, but also for the sake of operational stability, computers with a LAN cable plugged in should under no circumstances be additionally connected to the Internet via WLAN until further notice!


Are the computer workstations supervided by AKAD at the faculty of medicine also affected by the malware and therefore have to be scanned?

No, it is the same here as with the students' devices. The computer workstations are not affected and therefore do not have to be scanned.

May I copy the USB flash drive for the second wave scan?
No. The USB flash drive may not be copied by individual employees since this needs to happen a certain way – otherwise there is the possibility of passing on the malware through the individually copied USB flash drive. Please contact the advisory person of your faculty if you have any questions about the scanning procedure. The advisory persons are available to help with questions about the second scan wave and are known to the dean’s offices of each faculty.
Do new computers still in their packages also have to be checked with the USB flash drive?
Yes.
May I set up a computer that previously worked with Windows7 completely  new with Windows10?
Yes.
 
Are external media, such as external hard drives containing backups,  potentially infected and therefore need to be scanned?
Yes, these data carriers need to be scanned as well. Please contact your advisory person for further information on this procedure.

Computer-based measuring systems 

Can I continue to use computer-based measuring systems?

Computer-based measuring systems can only be used on a computer that neither has been connected to the JLU network nor is currently connected to it. Computers that have been in the JLU network must first be scanned with the virus scanner provided by the IT Service centre before they can be used.
If the measuring system runs on a Windows-based operating system, it must be ensured that the operating system receives current Windows updates. If a computer’s operating system is still Windows 7, for example, that operating system needs an update to Windows 10; otherwise it must not receive access to the JLU network. If a computer cannot receive an update to Windows 10, its possible further use must be discussed with the IT Service centre, especially to what extent that device might be used “in isolation” in its own subnetwork.

Data backup

Can I currently back up data located on JLU servers?

No, because access is currently not possible for security reasons.

Deadlines for students 

Deadline Extension for Bachelor and Master Theses

The deadlines for the submission of bachelor and master theses will be extended for all those theses which are due to be submitted after 6 December 2019 by a period of four weeks in each case (i.e., original date for submission plus four weeks). Whether this is a deadline that has already been extended for other reasons does not matter in this case. This regulation applies to bachelor and master theses that were started before 12 December 2019. It is currently not possible to submit bachelor and master theses by email.

What happens if I miss a deadline due to the IT security incident at JLU?

JLU will ensure that its students do not suffer any disadvantages due to the current situation, such as missed deadlines. JLU plans to issue appropriate certificates for examination offices, etc.

For deadlines within individual courses, please contact your lecturer. Lecturers are asked not to put their students at a disadvantage.

For JLU internal deadlines, e.g. for registration and examination procedures, please contact vpl@giessen.university.

Of course, Master students at JLU will not have any problems if they are unable to present their Bachelor's certificate - which cannot currently be issued - in time.

Drives/Servers 

Which drives are affected?

This is currently being checked. According to current knowledge, students with their own devices and the studfile drive are not affected.

Duration

How long is the server failure expected to last?

JLU is in the process of finalizing the extent of the damage with the help of external IT experts, including ATHENA, the Darmstadt Research Centre for Cyber Security. At the same time, work is underway to gradually restore unencumbered systems. Information on the duration of the server failure is not yet possible.

By mid/end of February the whole university should have full Internet access via the JLU network; the WLAN for students is already available again since 17 January 2020. JLU staff can also use the WLAN again since 21 January 2020. Via WLAN, all JLU services (e.g. JLU website, e-mail, Stud.IP, ILIAS, FlexNow, JLUbox) can be accessed. Services in the JLU internal network such as network printers or internal servers of different institutes are currently not accessible.

We are monitoring the individual components very closely once they are reconnected to the network. If irregularities occur, they will be disconnected from the network for a short time.

What about internet access in student dormitories?

The connection of the Studentenwerk's dormitories to the internet has begun on 17 January 2020. This process will continue in the coming days. Soon all students in all student dormitories should have internet access again.

Email 

When will email communication be possible again?

Email communication is possible again for members of JLU and affiliated persons since Thursday, December 19, 2019. JLU staff will please follow the instructions for the backup of their Outlook mailbox (see instruction 1) as well as for the installation of an email programme. Students can simply login with their new password.

Since Monday, 20 January 2020 1.30 p.m. onwards, the password letters can be collected in person at the University Main Building (room 324, 3rd floor, Ludwigstrasse 23, 35390 Giessen). The distribution of the password letters will take place Mondays to Fridays from 9 a.m. to 12.30 p.m. and from 1.30 p.m. to 4 p.m. Please bring your identification document. If you have any further questions regarding the password distribution, please call the service telephone number 0641 99-12033. Please also contact us on this telephone number if you require barrier-free access.You can find further information at the FAQ 'password'.

Will emails be delivered afterwards?

No. However, senders usually receive a message from their email provider notifying them that emails are "undeliverable" (possibly only after a few days), so that they can resend their messages after the end of the server failure.

An automatic reply from JLU saying that emails cannot currently be received is not possible.

Examinations 

Are the JLU exams taking place regurlary at the moment?

In general, teaching and examination activities continue as planned. For individual questions, e.g. on examination forms using digital media, please contact your respective lecturer. JLU will ensure that its students will not suffer any disadvantages by the current situation.

Registrating for examinations and signing off examinations:

The following regulations apply until the central examination administration system (FlexNow) is put back into operation:  

- You register for an examination by appearing at the examination.
- You sign off if you not appear at the examination. No unsuccessful attempt will be noted for students who were registered for the examination in the examination administration system but did not appear.

How do I get the digital documents I need to prepare for the exam?

Together with the lecturers, JLU does everything in its power to find pragmatic solutions. Please contact your lecturers or the responsible Dean‘s Office first. For all general questions (e.g. on examination-relevant deadlines), please contact the Department of Studies and Teaching at vpl@giessen.university.

The teaching platform Stud.IP is back in operation since Monday, 6 January 2020. Teachers and students, who have personally collected their new password prior to the Christmas break, are thus able to reaccess digital teaching and learning materials.

Since Thursday, 9 January 2020, the central learning platform ILIAS - and additionally the event recordings - are available again. The new network password, personally collected by many JLU students and employees prior to the Christmas break, will be required in order to access ILIAS and the event recordings. This new password will also be required again when accessing the ILIAS platform via Stud.IP. Another distribution round of new passwords will take place from 13 to 17 January 2020; further information can be found under the FAQ keyword "password".
Furthermore, the subject-specific learning platforms k-MED (medicine) and sports-edu (sports science) will be online again. Some users of these platforms - mainly members of the University of Flensburg and the University of Marburg - do not use the HRZ user ID and network password of the JLU to register but rather so-called local access data. The passwords for these local access data are reassigned. For this purpose, people affected by it will receive an email explaining the procedure for resetting the password.

What happens if I cannot provide the necessary preliminary exam results in time at ILIAS?

JLU will ensure that its students do not suffer any disadvantages- for instance because of missed deadlines- due to the current situation.

The following regulations apply until the central examination administration system (FlexNow) is put back into operation:  
- You register for an examination by appearing at the examination.
- You sign off if you not appear at the examination. No unsuccessful attempt will be noted for students who were registered for the examination in the examination administration system but did not appear.

Examination results for students of teaching – lecturers requested to hand in outstanding assessments

In order to carry out the first state examination for students of teaching in the teacher training courses in spring, all examination results must be made available to the Teacher Academy in Giessen by mid-February 2020. Due to the current situation, it is unfortunately not possible to individually check students' examination results in advance for completeness of the required grades.

Therefore, all teachers are requested to assess outstanding examinations of student teachers in higher semesters (i.e. in L1, L2 and L5 in the 5th semester, L3 in the 7th semester) preferably by January 2020 and to submit them to the examinations office at the Centre for Teacher Training (ZfL).

Re-examinations after failing an exam

The dates for re-examinations remain unchanged. Withdrawing from re-examinations is only possible by providing valid reasons, such as a medical certificate in case of illness.

Information for medical students in the clinical study section:

From now on, for exam registration or exam deregistration in the clinical part of studies, please restart using meinSTUDIUM. Further information can be found on the transitional homepage of the Deanery of Studies of the Department of Medicine at: https://www.med.uni-giessen.de/index.html 

In case of doubt, for regulations on this subject matter, please refer to the according section in the FAQ until further notice. However, you will considerably simplify the administrative work in the Dean’s Office of Medicine if you use your electronic registration via meinSTUDIUM. By doing so, you contribute to the smoothest possible flow of the examination process.

External Funding and research funding agencies

How can I inform my external funding /research funding agencies about the IT security incident at JLU?

The JLU Financial Departement informs the most important external or research funding institutions and sponsors about the IT security incident at JLU. If you are not sure whether your project funding will be taken into account or if you have general questions about the financial handling of your projects, please contact the staff members known to you in the Financial Department or the general telephone number of the Financial Department (0641 99-12402).

Finances 

What happens if there is an outstanding bill?

Please forward all your invoices to the Financial Department as usually in order to enable the payment as quickly as possible despite the failure of the JLU accounting system. If you have any questions about invoice processing, please contact the JLU Financial Department on 0641 99-12402.

How are late payments for research projects taken into account in the statement of expenditure for the 2019 financial year?

The JLU Financial Department informs the most important external funders and research sponsors about the IT security incident at JLU and discusses possible solutions regarding the statement of expenditure. If you are not sure whether your project funding has been taken into account or if you have any fundamental questions about the financial handling of your projects, please contact the staff members known to you in the Financial Department or the general telephone number of the Financial Department (0641 99-12402).

Will I get my money back later if I am currently attending conferences and similar business events?

Yes, since 18 December 2019 invoices can be posted again by the Finance Department after priority setting. Invoices for conference participation including travel expenses are to be made in the usual way via the Finance Department.

Forms and Circulars 

How can I access central forms of the administration and circulars?

Since 21 January 2020 the access to central forms of the administration and circulars is possible after logging in to Plone (registration window will open when clicking on the document) with the account and the (new) password. Thus, the access to these documents is now also possible for those institutions that are not yet connected to the JLU data network. 

Hotline 

Where can I ask further questions?

The #JLUoffline hotline is open on weekdays from 9 a.m. to 4 p.m. and can be reached on 0641 99-10500.

Information

How can I keep informed on the situation?

The information on this homepage is continuously being updated. Our social media channels (Facebook, Twitter, Instagram) provide you with the latest information on the current status as well.

JLUbox 

Do I have to expect any loss of my data from the JLUbox?

No. The JLUbox is accessible again since January 6, 2020.

What happens if I have downloaded data from the JLUbox to my private computer?

Anyone who has transferred data from the JLUbox to a private Windows-based device should check this with an up-to-date virus scanner.

Landesticket (Hessen State Ticket)

The Hessen State Ticket for employees well be issued as planned. The following dates for collecting the ticket apply:

Thursday, January 2, 2020

Tuesday, January 7, 2020

Thursday, January 9, 2020

Wednesday, January 15, 2020

Tuesday, January 21, 2020

Thursday, January 23, 2020

Wednesday, January 29, 2020

Collecting the ticket is possible any time in Room 328, Goethestrasse 58, without prior notice between 8:00 and 15:30. 

Passwords

 
How do I receive my new password if I did not have time to collect my password during the two distribution periods?
Since Monday, 20 January 2020 1.30 p.m. onwards, the password letters can be collected in person at the University Main Building (room 324, 3rd floor, Ludwigstrasse 23, 35390 Giessen). The password letters will be issued until and including Monday, 27 January 2020, from 9 a.m. to 12.30 p.m. and from 1.30 p.m. to 4 p.m. From Tuesday, 28 January 2020 onwards, new opening hours will apply: 

Monday to Friday from 11 a.m. to 1 p.m. and from 3.30 p.m. to 5.30 p.m.

Please bring your identification document. If you have any further questions regarding the password distribution, please call the service telephone number 0641 99-12033. Please also contact us on this telephone number if you require barrier-free access.

 

For which accounts are passwords handed out?
Personalised accounts (g-accounts and s-accounts) as well as guest accounts (n-accounts) are handed out. Please contact the IT service centre (HRZ) via and request a form for accounts/functional accounts that are not personalised (g-accounts like Sekretariat@Einrichtung.uni-giessen.de) or device accounts (a-accounts). All other accounts (THM, AKAD, Library, local accounts Stud.IP) cannot be handed out.
 
Why is it not possible to send the passwords by post?
Even if there were no legal obstacles and the organisational task was manageable: Due to the server failure there is currently no possibility to access the addresses of all 38,000 JLU users.
 
What can I do if I cannot pick up my password in person due to a stay abroad or for other important reasons?
If – in cases of hardship – it is not possible for you to collect your password in person, a Video ID procedure can be carried out. Cases of hardship are especially a long-term illness, a physical disability, a stay abroad and, in special cases, a first and second residence outside of Hesse. You have to apply in order to be able to use the Video ID procedure. Please find the application form here (soon also available in English).
A mobile device with camera is required for the Video ID procedure; you will receive further information on the procedure and the technical requirements after the application has been successfully submitted.
We kindly ask for your understanding that the Video ID procedure is currently only possible in exceptional cases.

How can I prove my identity?

The safest way to prove your identity is by showing your ID card, your passport or your residence permit (no driving licence!). Students can also show their personalised student ID alternatively. For employees we recommend bringing your ID card along with your employee ID.

What can I do if I have lost my new password?
Should you lose your new password, please contact the IT Service Center via and state your user name starting in either g or s (“g-Kennung” or “s-Kennung”), your e-mail address and, if applicable, your matriculation  number.

I have received a password for an account affiliated with a user name that is outdated or unknown to me. How can I get a hold of the password for my current account?
Please come in person to the next distribution round of new passwords starting on 20 January 2020 or call the service telephone number 0641 99-12033.

Procuring materials/procurement

How can urgently needed materials be ordered?

The suppliers listed in the JustOS online shop have been informed that orders from JLU members can be placed by telephone or using an order form. This form is available at the Procurement and Materials Management Department (D6). This order form can be downloaded on the form website of department D or we send it to you by fax or e-mail. For this purpose, please contact the colleagues at the Procurement and Materials Management Department on 0641/99-12411, -12416, -12417. For orders by telephone or order form, the cost centre / project number as well as the customer must be sent.

D6 asks all "JustOS suppliers" to set up a reminder stop for outstanding invoices.

We kindly ask you to sign delivery notes and fax them to D6 (12419) or send them to D6 by JLU-internal mail so that invoices for orders made via the JustOS online shop before the system failure can be booked.

If you have any further questions regarding ordering, please contact the telephone numbers listed above.

Safety and security 

Please heed current information and follow security instructions on strong passwords. Be very cautious when opening file attachments of e-mails (especially Office files) and carefully check links in e-mails before you click on them. These safety precautions also apply to e-mails from supposedly known senders. If in doubt, call the supposed sender to check whether they have actually contacted you by e-mail.

According to current knowledge, employees' Windows-based devices can be infected by the malware. All other devices are therefore not affected.
 
According to our current knowledge, we assume that students are not affected by the alleged cyber attack because their private devices are connected to a different network than the devices of JLU employees. Of course, JLU cannot make any statements as to whether individual private devices are infected with malware or not. Therefore, we generally recommend regular anti-virus scans. According to our information, current antivirus programs should now detect the new malware variant. However, we would like to point out that the Sophos software made available to students cannot currently be updated via the JLU servers. The Sophos software should be uninstalled and replaced by a free alternative such as Windows Defender (included with Windows 7/10) or Sophos Home ( https://home.sophos.com).
 
The USB flash drives with the anti-virus software have been distributed to the individual professors, institutes and departments via the faculties and centres. The computers that remain inconspicuous during the first scan wave will receive a green sticker and are thus ready for the second scan wave, which begins on Wednesday, 18 December 2019.
All Windows-based stationary devices (desktop PC/Mac) must be scanned before they may be used offline. Hard drives with data backups of these Windows-based devices should be scanned accordingly. The same applies to Windows-based operating systems on Macintosh devices. Even after the scanning procedure is completed, these devices may not yet be connected to the data network. Reconnecting the devices to the data network works in two steps (see keyword "computer usage": "May I connect my scanned device to the cable-based network?"). It is absolutely necessary that the scanning procedure for all be controlled centrally. If you want to transfer data from your stationary devices provided by JLU to a Windows-based device (computer, notebook) at home, please make sure that your device is equipped with a current virus scanner.

If you have transferred data from your work computer to a private Windows-based device at home, you should also have this device checked with an up-to-date virus scanner for security reasons.

Rematriculation

This year, the rematriculation period also starts on 15 January and ends on 29 February 2020. Technically, there is no problem transferring the semester contribution already now. The Student Secretariat will process and register the rematriculations. However, certifications cannot be printed until further notice. The updating of chip cards at the Student Secretariat is also not possible yet. We will keep you continuously informed.

Salary 

Are salaries of JLU employees paid normally?

Yes, because the salary is paid by the university payment office.

Data on new employees is currently being entered into the SAP system by JLU staff via work centres provided by THM. JLU tries to process all cases as far as possible. If you have any questions, please contact the Human Resources Department on 0641 99-12301.

New applications, e.g. for the continued employment of student and scientific assistants, are also processed by the Human Resources Department. There are only a few workplaces available at the TH Mittelhessen University of Applied Sciences, however, so it can take a while until everyone is in the SAP system and gets their salary.

Support 

How can I currently support the JLU?

Please pay attention to current information and follow security instructions, in particular regarding secure passwords, unknown mail attachments, etc.

If you can and want to provide other support, please contact your supervisor, who can send us the support offers via the JLU hotline on 0641 99-10500.

Telephone numbers 

How can I access the phone numbers of JLU employees?

The complete JLU website is back online at www.uni-giessen.de since Monday, 6 January 2020. The telephone book of JLU is not online yet. However, in general the telephone numbers of the people of each institution can be found on the website of the respective institution.

Time recording for employees of the JLU 

Is my working time recorded?

Time recording for JLU employees works, even if the system is currently offline. Please log in as usual. Since the time recording devices can only store a limited number of bookings, the bookings should also be noted individually in writing.

Teaching/ Teaching contents 

Do the courses take place?

Teaching activities such as seminars and lectures taking place in JLU classrooms as well as other semester activities at JLU will continue. The winter semester 2019/20 will be continued and completed regularly. For all organisational questions regarding studies and teaching, please contact - as usual - your lecturer or the responsible Dean's Office first. For all general questions (e.g. on examination-relevant deadlines), please contact the Department of Studies and Teaching at vpl@giessen.university.

How can I access digital teaching content?

JLU does everything in its power to find pragmatic solutions together with the teaching staff. If you have any questions about this, please contact your lecturers directly - as usual. The teaching platform Stud.IP is back in operation since Monday, 6 January 2020. Teachers and students, who have personally collected their new password prior to the Christmas break, are thus able to reaccess digital teaching and learning materials.

From Thursday, 9 January 2020, onwards, the central learning platform ILIAS - and additionally the event recordings - will be available again. The new network password, personally collected by many JLU students and employees prior to the Christmas break, will be required in order to access ILIAS and the event recordings. This new password will also be required again when accessing the ILIAS platform via Stud.IP. Another distribution round of new passwords will take place from 13 to 17 January 2020; further information can be found under the FAQ keyword "password".

Furthermore, the subject-specific learning platforms k-MED (medicine) and sports-edu (sports science) will be online again. Some users of these platforms - mainly members of the University of Flensburg and the University of Marburg - do not use the HRZ user ID and network password of the JLU to register but rather so-called local access data. The passwords for these local access data are reassigned. For this purpose, people affected by it will receive an email explaining the procedure for resetting the password.

What happens if I cannot provide the necessary preliminary exam results in time at ILIAS?

JLU will ensure that its students do not suffer any disadvantages due to the current situation, such as missed deadlines. In case of individual problems, please contact the Dean's Office or the Department of Studies and Teaching at vpl@giessen.university.

Do internships etc. take place?

Unless otherwise communicated by the lecturers, internships and similar events will take place as planned. Please contact the lecturers directly.

University library

Can I currently borrow and return books?

After the IT security incident, the borrowing system of the University Library (UB) is partly back in operation. Since Monday, 13 January 2020, 12:00 noon, media in the University Library (UB) can be borrowed regularly again, in the Departmental Library in Philosophikum II since Monday 20 January 2020. For media borrowed from 13 resp. 20 January 2020 onwards, the usual loan periods and overdue fines are valid. The reminder e-mail three days before the end of the loan period is also functioning normally again for these borrowings.

For the moment, in the the further branch libraries (Departmental Library for Law and Economics, Departmental Library for Life Sciences (ZNL), Departmental Library in the Zeughaus) books still have to be borrowed with a lending form. For these media, the loan period on the attached period stripe is valid.

The University Library (UB) will inform in due time about a new return period for the media that were borrowed before the cyber attack and that had to be returned after 6 December 2019. For the time being, there will be no overdue fines here. For all borrowings, it is still valid to return the media to the same library that they were borrowed from.

The library user accounts, which enable electronic loans, are available once again. To access your account, you will need a new password. You can set this up here with the help of your university e-mail address.Users who do not yet have access to their e-mail accounts will be able to set a new password at the main counter in the university library (UB) from Monday, 13 January 2020, during checkout hours (Mon, Tue, Thu, Fri 8.30am-5pm, Wed 8.30am-6pm). Since the books returned since the cyber-attack could not yet be catalogued as “returned” in the electronic system, they are currently still displayed as “on loan” in your user account. Once the library system in its entirety is back online, the accounts will gradually be updated and the books in question will be displayed as “returned”.

Can electronic media in the University Library system be accessed?
From 13 January 2020 onwards, electronic media (e-books, e-magazines and databases) can be accessed again. The account and the new password are needed for this. Information for access to e-media can be found here. There is no need for a connection via VPN.

Can the computers in the UB currently be used?

No, this is not possible for the time being.

Can electronic ressources at the libraries of other Hessian institutions of higher education be used?

Yes. JLU members can get a library ID card from Marburg University as so-called "town and environs users". JLU members can copy, borrow books, scan books, print and use the library lockers. With this guest account Giessen students can also use the PC lab until January 19, 2020, login to Marburg's WIFI, and use the provided electronic media and the usual PC functions. Students simply have to present their ID card and JLU student ID card. Due to legal regulations students cannot access electronic media from outside the Marburg system, however. Giessen students have to go to Marburg university library in person. There are a few but important exceptions, however. Students should therefore contact the Marburg library catalogue beforehand in order to see which media can be used. PCs for guests are located on the ground floor of Marburg university library.
JLU students can also obtain a user card at the Frankfurt University Library upon presentation of their identity card and student ID. This also allows licensed electronic services to be used in the library room.

Vacation

How can I hand in applications for leave at the moment? How can I hand in applications for leave at the moment?

Since 21 January 2020 the access to central forms of the administration and circulars is possible after logging in to Plone (registration window will open when clicking on the document) with the account and the (new) password. Leave is considered approved if it has been approved by the supervisor. Applications for leave can be made informally on paper. The informal application should contain as much information as possible about the applicant (if known, also the personnel number). The corresponding applications can be submitted collectively to the Human Resources Department and will then be processed subsequently.