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Frequently Asked Questions

Below are some frequently asked questions from users of Eveeno.

Responsibilities and Event Setup

Q: I created an event in Eveeno myself. Do I need to fill out the form?

A: Yes. For events at the university, please always use JLU's form. BfD will then create your event in Eveeno with the appropriate permissions. It will have necessary default settings pre-configured, provide a link to JLU's privacy policy, and use JLU's corporate design. We will grant you the organizational permissions you request. This is the only way you can fully utilize all of Eveeno's features for your planning.

More information: www.uni-giessen.de/en/eveeno

 Q: How can I transfer an event from my account and ensure it complies with the GDPR?

A: Please contact us (bfd) and grant BfD organizational rights for the event you wish to transfer in the event settings under My events > Grant permissions (Meine Events > Berechtigungen vergeben). We will copy the event, adjust the default settings, and restore your permissions. This is the only way you can fully utilize all of Eveeno's features for your planning.
You should then delete or rename the original event to avoid confusion.

Editing Events

 Q: How do I edit fields/forms in my event?

A: To edit your event (registration form), please use the Eveeno's form editor. It offers a wide range of options for customizing and tailoring the form to your event. You can find detailed step-by-step instructions and helpful tips on how to use it here: https://eveeno.com/doc/hilfe-und-faq/formulareditor/ (German only)

Testing and Launch

 Q: How can I test an event before it's published?

A: To review your event in Eveeno, you can easily use the live view or the test view (Liveansicht or Testansicht). This allows you to check all content and settings at your leisure and make any necessary adjustments before participants gain access.

 

Alternately, you can activate your event and temporarily set it to private (privat). In this case, the event won’t be publicly searchable and can be reviewed in a controlled environment. Once all settings meet your expectations and everything is ready, you can change the visibility to public (öffentlich sichtbar) with just a few clicks.

Language settings

Q: Can events be displayed in English?

A: Yes, you can change the language of your event. To do so, go to "Einstellungen" > "Sprache" and select one of the available options: German, English, French, or a mixed version.

With the first three options, the entire booking process will be conducted in the selected language. This includes labels, system messages, emails, invoices, and tickets.

For more information, click here: Language settings – Support and FAQ (German only)

Note: A privacy policy in English is not yet available, but is currently being reviewed. The JLU privacy policy in German applies.

Privacy Policy

 Q: Do I need to update the privacy policy field?

A: No, you do not need to make any changes to the privacy policy (Datenschutzerklärung) field. If you submitted your event using the form, a link to JLU’s privacy policy will automatically appear in your Eveeno event.

Notes: 

  • A privacy policy in English is not yet available, but is currently being reviewed. The JLU privacy policy in German applies.
  • If you plan an event with Eveeno that requires registration and collects personal data, please use JLU's form to ensure that the template complies with data privacy regulations.

Training

 Q: Are there any training courses for Eveeno?

A: No centralized training sessions are offered. Eveeno is an intuitive tool with comprehensive documentation.

We take a learning-by-doing approach: With their free accounts, users can try things out, click through the site, and explore everything at their own pace without pressure.

 Finances / Sample Calculations

 Q: When do I need to prepare a cost estimate?

A: A budget is always required if your event is expected to generate revenue through Eveeno—especially if participant fees are charged or costs need to be covered (e.g., catering, workshops, or materials).

Even if you are unsure whether a budget is necessary, it is advisable to consult with Department D early on to clarify financial and organizational issues in a timely manner.

Notes:

 Name Tags

Q: How do I create name tags for my event in Eveeno?

A: You can download name tags via the event Dashboard. Select the 'Dokumente herunterladen' (download documents) option and then 'Badges herunterladen' (download badges). This allows you to download name tags for all registered attendees as a ZIP file.

In the ZIP file, each name tag is a separate PDF. If you want to print them together—for example, through the university print shop (HRZ)—you can merge the files into a single PDF using Adobe Acrobat Pro.

Support

 Q: Whom can I contact if I have questions?

If you have any questions about JLU's form, the functions, or data protection, please feel free to contact us (bfd).

If you have any technical questions about using Eveeno, please visit Eveeno's help and support section: Eveeno Hilfe und Support (German only)

Please don’t hesitate to contact us if you need assistance—we’re happy to help.