Registration: Why can't a person join a meeting?

• Is the correct browser being used?

• Attention: Only Chrome and Firefox are officially supported. Functioning in Safari or other browsers cannot be guaranteed.

• Is a correct link to the meeting entry being used?

• It can happen that a wrong link is shared by mistake, for example because you have created several rooms in BBB.
• When sending an invitation link: It is also possible that the link was not copied completely or that e-mail programmes wrap the link so that it is not copied completely in the browser.

• Other problems: Often a reload of the page, a restart of the browser as well as clearing the cache and deleting the cookies will help. Please make sure to use the latest version of the browser you are using!
• Disable VPN if it is currently in use and try connecting to the web conference again.
• Check your firewall settings if you are using a personal firewall.

Source: ILIAS learning module "Information and learning videos about BigBlueButton".